Privacy Policy

Xtreme Disaster Restoration (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable privacy laws. By using our services or accessing our website, you agree to the practices described in this policy.

 

Information We Collect
  • Personal identifiers: name, email address, address of the property we service, your home or billing address, telephone numbers, customer number, account password, estimated property value, IP address, and Social Security Number. 
  • Commercial and financial information: records of products or Services ordered or considered; other purchasing or consuming histories; and payment information; and bank account and income information when we assist you in obtaining financing. For franchise applicants, information about your assets, income, property and business ownership interests, and other financial information you provide to us. 
  • Internet or other electronic activity information: your device and browser type, your browsing and search history on our Sites, and information regarding your interaction with our Sites and our advertisements. 
  • Educational information: education history information provided by franchisee applicants.  
  • Professional information: job title, information about your employer and for franchise applicants, employment and business ownership history and recommendations provided by references.  
  • Audio information: recordings of customer service calls for quality assurance purposes. 
  • Inferences drawn from personal information we collect 
  • Sensitive personal information: Social Security numbers

How Do We Use Your Information

We use the information we collect to provide restoration services, schedule consultations, process insurance claims, and communicate with insurance providers. Additionally, we use it to improve our services and website functionality, respond to customer inquiries, provide support, and comply with legal obligations.

Sharing Your Information

We may share your information under the following circumstances:

  • With Insurance Providers: When assisting with claims.
  • With Third-Party Service Providers: For tasks such as payment processing, data analysis, and marketing services.
  • For Legal Compliance: When required by law or to protect our rights.
  • With Your Consent: When you authorize us to share your information.

We do not sell your personal information to third parties.

How Do We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

  • Data encryption.
  • Secure servers and firewalls.
  • Restricted access to personal information.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. Cookies collect non-personal information such as browsing behavior. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Phone: 678-505-9655